📄 中文摘要
Airbnb即将推出一款不仅能搜索的应用，还能“了解你”的应用。首席执行官布莱恩·切斯基表示，这款应用将帮助客人规划整个行程，帮助房东更好地管理业务，并帮助公司在规模上更高效地运作。这一举措标志着Airbnb在客户支持和用户体验方面迈出了重要一步，利用人工智能技术提升服务质量和运营效率。
Airbnb表示其在美国和加拿大的客户支持中已有三分之一由AI处理
📄 English Summary
Airbnb says a third of its customer support is now handled by AI in the US and Canada
Airbnb is set to launch an app that not only searches for users but also 'knows' them. CEO Brian Chesky stated that the app will assist guests in planning their entire trips, help hosts manage their businesses more effectively, and enable the company to operate more efficiently at scale. This initiative represents a significant step for Airbnb in enhancing customer support and user experience, leveraging artificial intelligence technology to improve service quality and operational efficiency.