构建能够发送真实电子邮件的 AI 支持代理（不仅仅是聊天）

Many teams building AI support agents encounter the same challenges. While AI classification performs well in testing and prompt responses seem reasonable, connecting it to actual email reveals significant issues. The shared inbox is cluttered with marketing emails, and there is no way to listen for inbound messages without polling. Replies can break the email thread, and there is uncertainty about whether automated responses were actually delivered. As one developer noted on Reddit, what starts as simple email context evolves into a substantial infrastructure project, reflecting the common experience of most teams.