📄 中文摘要
人工智能（AI）在健康和社会护理领域的应用日益受到关注，旨在减少行政工作负担，使工作人员能够将更多时间用于患者护理。研究评估了一种语音启用的护理院智能音箱，旨在支持护理院日常活动，包括对居民记录的语音访问、提醒和任务调度。提出了一种以安全为中心的评估框架，全面审查该系统，结合基于Whisper的语音识别和增强检索生成（RAG）方法（混合、稀疏和密集）。通过监督护理院试验和控制测试，评估了330个口语转录，涵盖11个护理类别，其中包括184个包含提醒的互动。
评估面向护理院的多智能体语音智能音箱：一个以安全为中心的框架
📄 English Summary
Evaluating a Multi-Agent Voice-Enabled Smart Speaker for Care Homes: A Safety-Focused Framework
The increasing exploration of artificial intelligence (AI) in health and social care aims to reduce administrative workloads and allow staff to dedicate more time to patient care. This study evaluates a voice-enabled Care Home Smart Speaker designed to assist with everyday activities in residential care homes, such as spoken access to resident records, reminders, and task scheduling. A safety-focused evaluation framework is presented, examining the system end-to-end by combining Whisper-based speech recognition with retrieval-augmented generation (RAG) approaches, including hybrid, sparse, and dense methods. Through supervised trials in care homes and controlled testing, 330 spoken transcripts were evaluated across 11 care categories, including 184 interactions containing reminders.