📄 中文摘要
Lendi Group 利用 Amazon Bedrock 构建了 AI 驱动的住房贷款守护者，成功应对了多项挑战并实施了相应的架构。该项目在短短 16 周内完成，显著提升了客户的再融资体验。通过整合生成 AI 技术，Lendi 不仅优化了客户服务流程，还在保持人性化触感的同时增强了客户的信任与忠诚度。该案例为希望利用生成 AI 改变客户体验的组织提供了宝贵的见解和实践经验。
Lendi 如何在 16 周内利用 Amazon Bedrock 通过代理 AI 改革客户再融资旅程
📄 English Summary
How Lendi revamped the refinance journey for its customers using agentic AI in 16 weeks using Amazon Bedrock
Lendi Group built its AI-powered Home Loan Guardian using Amazon Bedrock, overcoming various challenges and implementing a robust architecture in just 16 weeks. This initiative significantly enhanced the refinancing experience for customers. By integrating generative AI technology, Lendi optimized its customer service processes while maintaining the human touch that fosters trust and loyalty. This case study offers valuable insights and practical experiences for organizations looking to leverage generative AI to transform customer experiences.