📄 中文摘要
Ring 通过实施基于元数据的过滤技术，实现了区域特定内容的管理。该系统将内容管理分为摄取、评估和推广三个工作流程，从而提高了效率并降低了成本。此外，Ring 在扩展客户支持的过程中，利用 Amazon Bedrock 的强大功能，确保了信息的准确性和及时性。这种创新的方法不仅提升了用户体验，还为公司带来了显著的成本节约。
Ring 如何利用 Amazon Bedrock 知识库扩展全球客户支持
📄 English Summary
How Ring scales global customer support with Amazon Bedrock Knowledge Bases
Ring implemented metadata-driven filtering for region-specific content management, separating the process into ingestion, evaluation, and promotion workflows. This approach enhanced efficiency and reduced costs while scaling customer support. Leveraging the capabilities of Amazon Bedrock, Ring ensured the accuracy and timeliness of information. This innovative method not only improved user experience but also resulted in significant cost savings for the company.