📄 中文摘要
Iberdrola 作为全球最大的公用事业公司之一，采用先进的人工智能技术来革新其在 ServiceNow 的 IT 运营。通过与 AWS 的合作，Iberdrola 实施了不同的智能架构，利用 Amazon Bedrock AgentCore，重点针对三个关键领域进行优化：在草稿阶段优化变更请求验证、通过上下文智能丰富事件管理，以及利用对话式人工智能简化变更模型选择。这些创新措施减少了瓶颈，帮助团队加快工单解决速度，并在整个组织中提供一致且高质量的数据处理。
Iberdrola 利用 Amazon Bedrock AgentCore 提升 IT 运营
出处: Iberdrola enhances IT operations using Amazon Bedrock AgentCore
发布: 2026年2月11日
📄 English Summary
Iberdrola enhances IT operations using Amazon Bedrock AgentCore
Iberdrola, one of the largest utility companies globally, has adopted advanced AI technology to transform its IT operations within ServiceNow. In partnership with AWS, Iberdrola implemented various agentic architectures using Amazon Bedrock AgentCore, focusing on three key areas: optimizing change request validation during the draft phase, enriching incident management with contextual intelligence, and simplifying change model selection through conversational AI. These innovations reduce bottlenecks, assist teams in accelerating ticket resolution, and ensure consistent and high-quality data handling across the organization.