📄 中文摘要
monday Service 开发了一种以评估驱动的开发框架，旨在提升其客户服务代理的性能。该框架通过集成 LangSmith 的技术，实现了对服务代理的持续评估和优化。通过这一策略，monday Service 能够在产品开发的早期阶段就明确评估标准，从而确保服务质量和用户满意度。该方法不仅提高了开发效率，还为团队提供了清晰的反馈机制，帮助他们快速迭代和改进服务。整体而言，这种评估驱动的开发框架为客户服务领域的创新提供了新的思路和实践经验。
monday Service + LangSmith：从第一天起构建以代码为先的评估策略
📄 English Summary
monday Service + LangSmith: Building a Code-First Evaluation Strategy from Day 1
monday Service has developed an evaluation-driven development framework aimed at enhancing the performance of its customer-facing service agents. By integrating LangSmith's technology, the framework enables continuous assessment and optimization of service agents. This strategy allows monday Service to establish clear evaluation criteria early in the product development process, ensuring service quality and customer satisfaction. The approach not only improves development efficiency but also provides the team with a clear feedback mechanism, facilitating rapid iteration and service enhancement. Overall, this evaluation-driven framework offers new insights and practical experiences for innovation in the customer service domain.