📄 中文摘要
餐厅在高峰时段错过15-25%的来电，甚至在繁忙时段这一比例可达40%。每个未接来电都可能导致失去预订、外卖订单或让顾客转向竞争对手。雇佣专人接听电话的成本高达每月2500-4000美元，仅能覆盖一个班次，而外包接听服务的费用在500-1500美元之间，主要是记录留言。为了解决这一问题，构建了一种实时语音代理，利用 OpenAI 的实时 API 和 Twilio 实现自动接听电话、处理预订和接收订单，完全不需要人工干预。
使用 OpenAI 和 Twilio 为餐厅构建实时语音 AI 代理
📄 English Summary
Building a Real-Time Voice AI Agent for Restaurants with OpenAI and Twilio
Restaurants miss 15-25% of incoming calls, with that number hitting 40% during peak hours. Each missed call translates to a lost reservation, a missed takeout order, or a frustrated customer who may call a competitor instead. Hiring a dedicated phone operator costs between $2,500 and $4,000 per month, covering only one shift, while answering services range from $500 to $1,500 per month, primarily taking messages. To address this issue, a real-time voice AI agent was built using OpenAI's Realtime API and Twilio, capable of answering phone calls, handling reservations, and taking orders without human intervention.